Legal notice

Legal Notice – Kamz

Welcome to  Kamz. By accessing and placing an order through our website, you agree to the following terms and conditions.

Product Information

Kamz specializes in imported Pakistani clothing, bridal wear, luxury formals, casual wear, khusas, and accessories. We strive to display product colors, embroidery, and details as accurately as possible. However, slight variations may occur due to lighting, screen resolution, fabric dye batches, and handcrafted work.

Order Processing

All orders are processed according to the timeline mentioned on the product page or communicated by our team. During festive seasons, launches, preorder periods, and high-demand collections, processing and delivery timelines may extend beyond the usual timeframe.

Orders placed through installment and payment gateway methods such as Koko and Mintpay may require additional verification and processing time compared to standard payment methods.

Delivery & Shipping

Kamz dispatches orders through third-party courier services within Sri Lanka and internationally. Delivery timelines may vary depending on courier operations, customs clearance, weather conditions, public holidays, and regional service availability.

Once an order has been dispatched, Kamz is not responsible for courier delays beyond our control.

Bridal & Customized Orders

Bridal wear, stitched outfits, customized items, and preorder collections are prepared specifically for customers and therefore cannot be cancelled, exchanged, or refunded once processing has begun.

Customers are responsible for reviewing measurements, size charts, and product details carefully before confirming their orders.

Order Adjustment & Exchange Policy

1. Brand Availability & Supplier Delays

All orders are placed and processed subject to brand availability and fulfillment timelines. While we strive to maintain accurate inventory, unexpected supplier delays, backorders, or brand allocation changes may occasionally occur beyond our control.

2. Non-Refundable Policy

Orders placed on our platform are final. In the event that an ordered item is delayed or rendered unavailable by the brand, monetary/cash refunds will not be issued.

3. Order Adjustment & Store Credit Options

If an item in your order is delayed beyond our standard shipping window or confirmed as out of stock by the brand supplier, you will be promptly notified and offered the following remedies:

• Item Re-selection: Exchange the impacted item for any currently available item of equal value from our catalog. If selecting an item of higher value, the customer will simply pay the remaining balance.

• Digital Store Credit: Receive a non-expiring Store Credit voucher equal to the full purchase price of the unavailable/delayed item, redeemable on any future order.

Exchanges & Refunds

Exchanges are only accepted for eligible items under Kamz exchange conditions. Items must remain unused, unwashed, and in original condition with tags and packaging intact.

Refunds are not applicable for:

  • Bridal wear
  • Customized or stitched items
  • Sale/discounted products
  • International orders
  • Change of mind purchases

Intellectual Property

All content including product images, branding, logos, designs, graphics, and website content displayed under Kamz, and related brands remain the intellectual property of Kamz and may not be copied, reproduced, or used without permission.

Customer Conduct

Kamz reserves the right to refuse service, cancel suspicious orders, or restrict access in cases involving fraudulent activity, abuse, harassment, or misuse of our services and staff.

Contact Information

For assistance regarding orders, delivery timelines, exchanges, or support, customers may contact the Kamz support team through our official WhatsApp, Instagram, or email channels listed on our website.

Delivery Timeline Acknowledgement

By placing an order under Stated Delivery, the customer acknowledges and agrees that all delivery timelines provided by Kamz are estimated timelines only.

Delivery duration may vary depending on:

  • Product availability with the original brand/designer
  • Production or restocking delays
  • Import and customs procedures
  • Courier or transportation delays
  • Seasonal and festive order volumes

Kamz continuously strives to deliver all orders as quickly as possible while maintaining reasonable pricing and service standards.

By confirming your purchase, you acknowledge and accept that your order will be delivered within the applicable delivery process and timeline communicated by our team. Customers agree not to engage in disputes, arguments, harassment, threats, or defamatory conduct regarding estimated delivery periods that have already been disclosed prior to purchase.

Any false accusations, public misinformation, abusive conduct, or actions intended to damage the reputation, goodwill, or brand image of Kamz may result in refusal of service with cancellation charges and legal action where necessary.

We appreciate your patience, understanding, and cooperation as we work to provide authentic Pakistani fashion at affordable and competitive prices.